Faq

Frequently Asked Questions

To turn on Call Forwarding:

Dial **21* + the phone number including area code, followed by #.

Example: **21*123-456-7890#

Press the call button.

A confirmation message is displayed on your device letting you know that Call Forwarding has been turned on.

To turn off all Call Forwarding:

Dial ##21#

Press the call button.

A confirmation message is displayed on your device letting you know that Call Forwarding has been turned off.

Absolutely! We strive to create affordable plans to ensure that your communication strategy is scalable and always affordable. Give us a try.

We're listening!

Contact # (206) 407 9760

7990 Leary Way NE, STE #200

Redmond , WA 98052

support@squarecomm.us

Ensure that your APN settings are correct by matching the information below:

ANDROID

Name: Ultra

APN: wholesale

Proxy:

Port:

Username:

Password:

Server: MMSC: http://wholesale.mmsmvno.com/mms/wapencMMS

Proxy: MMS

Port: 8080

MCC: 310

MNC: 260

Authentication Type:

APN Type: default,supl,mms

APN Protocol: IPv4 / IPv6APN

Roaming Protocol: IPv4 / IPv6

IPHONE

I HAVE A RECENT IPHONE DEVICE (IPHONE 5S, SE, 6 OR ABOVE)

Your device is eligible for automatic internet and MMS setup.

You may receive a notification on your iPhone to update you Carrier Settings

If you do not receive a notification, you can trigger it at any time by going to Settings > General > About

Once your Carrier Settings are updated, you will have access to the new features

I HAVE AN OLDER IPHONE DEVICE (IPHONE 5, 5C, 4S OR BELOW)OR, I DON'T WISH TO UPGRADE TO IOS 12.0 OR HIGHER

Whether you're a new customer, or an existing customer who has just completed an iOS upgrade, you will need to enter or re-enter your MMS settings in order to send MMS messages.

Tap Settings

Tap Cellular

Turn Cellular Data off

Tap Cellular Data Network

Enter the Settings as shown below: (Note, depending on iOS version)

If this did not resolve the issue, please get in touch with us and we will send out a network update for your line.

NO! DO NOT call your current carrier to cancel until AFTER your number has been ported successfully.

YES! As long as the device is GSM unlocked (bands compatible with T-Mobile, AT&T, Verizon), you can use it on our network. To unlock your device simply contact your current carrier or visit DoctorSIM which does a great job at unlocking just about ANY device at great prices along with solid support. Check them out by clicking _______________