At Squarecomm, we are committed to ensuring customer satisfaction and transparency in our services. Please review the following terms regarding refunds for prepaid service plans.
1. Refund Eligibility for Prepaid Service Plans
- All prepaid service plans are non-refundable if:
- The refund request is made before activation and more than 15 days after the purchase date.
- The refund request is made after activation and more than 7 days from the activation date.
- If your plan has already been activated, you may request a refund within 7 calendar days of activation, provided your usage complies with the limits outlined below.
2. Usage Conditions for Refund After Activation
- To be eligible for a refund after activation, your usage must not exceed 5% of your plan’s allowance (talk, text, or data).
- If your usage exceeds 5%, the plan is considered consumed, and no refund will be granted.
- You will still receive the full value of the plan and may continue using it until the end of the billing cycle.
3. Non-Refundable Plans, Promotions, and Renewals
- Refunds are not issued for:
- Plans with usage over 5%.
- Promotional plans, such as discounted services or free trials, if a charge was applied upon renewal and the refund was requested after the charge.
To avoid automatic renewal:
- Email us at squarecommsupport@squarecomm.us, or
- Disable Auto-Pay in the "MyAccount" section of the Squarecomm mobile app.
4. Managing Auto-Pay and Cancellation
- You can cancel future charges by turning off Auto-Pay directly through the "MyAccount" section of the app.
5. Plan Changes (Upgrades or Downgrades)
- Upgrades: You can upgrade your plan at any time. A prorated charge will apply, and the new plan will activate immediately.
- Downgrades: You can downgrade your plan at any time. The new plan will take effect on your next billing cycle.
If you need further assistance, please contact our support team at
squarecommsupport@squarecomm.us
