SquareComm Inc. Wireless Communications Service Terms and Conditions

Effective Date: July 2024

These Terms and Conditions (“Agreement”) govern your use of the wireless communications services provided by SquareComm Inc., a Washington-based corporation, including its affiliates, successors, and authorized agents (collectively, “SquareComm,” “we,” “us,” or “our”). By enrolling in or using SquareComm’s services, you agree to be legally bound by the terms set forth below.

  1. Acceptance of Terms

This Agreement becomes effective upon your acceptance, which occurs when you:

  • Provide a written or electronic signature;
  • Click to accept during online registration;
  • Use or activate the Service;
  • Pay for the Service;
  • Open packaging of any SquareComm-provided device or SIM card; or
  • Fail to activate Service within 30 days of purchase (unless the item is returned within the defined cancellation period under Section 5).

IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE SERVICE.

  1. Description of Service

SquareComm is an authorized UVNV Inc. reseller providing wireless voice, messaging, and data services within the United States, including U.S. territories. Service plans may include:

  • Unlimited domestic voice and text messaging;
  • Select international texting (countries listed on our website);
  • Data access at varying speeds depending on your plan and usage;
  • Reduced data speeds after plan thresholds are exceeded;
  • Roaming coverage with limited speed (typically 2G) and usage caps.

Coverage maps are estimates and do not guarantee service availability or quality. Contact SquareComm for your specific data cycle reset date.

  1. Service Availability and Limitations

Service availability, quality, and performance may be impacted by factors such as:

  • Network capacity and configuration;
  • Environmental conditions;
  • Device compatibility;
  • Maintenance and upgrades.

SquareComm makes no guarantees regarding uninterrupted service. You agree we are not liable for service disruptions or deficiencies.

  1. Billing, Payments, and Fees

SquareComm services are prepaid monthly. Service begins upon payment and recurs on the monthly anniversary date. Failure to pay on time may result in:

  • Immediate suspension of service;
  • Termination after 30 days of non-payment;
  • Loss of assigned phone number;
  • Re-enrollment as a new customer, subject to availability and additional charges.

No refunds or prorated credits are provided for unused service periods. You may update your billing information via your SquareComm user portal.

  1. Cancellation and Returns

Service Cancellation

You may cancel a new line of service within seven (7) days of activation (or 30 days in California) for a prorated refund, available upon request.

  1. Taxes, Fees, and Surcharges

You are responsible for all taxes, fees, and surcharges, including but not limited to:

  • Federal, state, and local sales and telecommunications taxes;
  • Regulatory and administrative fees;
  • Universal service fund contributions.

Fees are based on your Place of Primary Use (PPU). Providing inaccurate address information may result in tax miscalculations, for which you are responsible. Disputes must be submitted within 60 days of billing.

  1. Unpaid Balances and Collections

Unpaid charges are subject to:

  • Late fees (greater of 1.5% per month or $5, up to legal limits);
  • Collection actions, including referral to third-party agencies;
  • Non-refundable fees for chargebacks or returned payments.

SquareComm reserves the right to recover costs associated with debt collection, including legal fees.

  1. Disputes and Chargebacks

To dispute a charge, you must notify SquareComm in writing within 30 days of the billing date. Acceptance of refunds or credits resolves the dispute. Unresolved disputes are subject to arbitration under Section 26.

Chargebacks not resolved in your favor may result in service suspension until repayment is received.

  1. Modifications to Terms

SquareComm may modify this Agreement at any time. Material changes will be posted on our website with at least 14 days’ notice, and we will make reasonable efforts to notify you directly.

  1. International Calling

International calling may be restricted. Where permitted, you are fully liable for charges incurred, including a 5% tax and fee surcharge. SquareComm reserves the right to collect such charges via your payment method on file.

  1. Phone Numbers and Device Compatibility

Phone numbers are not owned by you and may be reassigned. You may port your number if your account is active and in good standing. Devices not purchased from SquareComm must be compatible with our network. We do not guarantee service compatibility with third-party devices.

  1. Roaming

Roaming may occur even within SquareComm’s coverage area. Off-network usage is limited (typically to 50MB per billing cycle). Excessive use may result in service suspension or termination.

  1. 9-1-1 and Emergency Services

Service may not always support accurate 9-1-1 location or availability. You are responsible for providing location and call-back information during an emergency. Cloud phone services do not support 9-1-1 and by using them, you waive all related claims.

  1. Data Use and Content

We manage our network to ensure fair usage. High-speed data may be deprioritized during congestion. We are not responsible for third-party content or applications. Premium services may incur additional charges with a 5% tax surcharge. Content may be remotely modified or disabled as needed..

  1. Communications and Notices

You consent to receive communications from SquareComm via phone, email, SMS, or mail. Notices are deemed delivered once sent to your provided contact method.

To contact us:

  • Email: support@squarecomm.us
  • Phone: +1 (206) 407-9760
  • Mail: SquareComm LLC., 7990 Leary Way NE, STE #200, Redmond , WA 98052
  • Legal Service: Direct legal inquiries to our registered agents.
  1. Lost or Stolen Devices

You must report lost or stolen devices immediately. Service may be suspended upon notice, but billing will continue unless you explicitly decline suspension. SquareComm may block such devices from activation on any network.

  1. Prohibited Uses

You agree not to misuse the Service or Device, including but not limited to:

  • Resale or rebilling without authorization;
  • Unlawful or abusive behavior;
  • Excessive or network-disruptive usage;
  • Device tampering or reprogramming;
  • Unauthorized tethering or hotspot use;
  • Use with server/automated systems without permission.

Violation may result in immediate service termination.

  1. Relationship with UVNV Inc.

You have no contractual relationship with UVNV Inc. and no rights against them. Network disruptions due to UVNV Inc. are not SquareComm’s liability. UVNV Inc.’s obligations are governed by FCC rules and their own tariffs.

  1. Right to Limit or Terminate Service

We may suspend, limit, or terminate Service without notice for:

  • Violation of this Agreement;
  • Providing false or unverifiable information;
  • Use outside of service areas or excessive roaming;
  • Non-payment or insolvency;
  • Any activity deemed harmful or unprofitable to our network or business.

We also reserve the right to set limits on usage, features, or plan eligibility.

Please retain a copy of this Agreement for your records. Continued use of the Service confirms your acceptance of any updates.